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Return Window: Typically, Samsung allows a 7-day return window for products purchased directly from Samsungsmartcafe.in
Condition of the Product: Items should be uncut or Sealed in new condition, with all original packaging, accessories, and documentation included.Samsung
Restocking Fees: Certain products, such as home appliances and accessories, may be subject to a 15% restocking fee upon return.
Defective or Damaged Items: If an item is received damaged or defective, it should be reported within 2 days of delivery or 1 days after installation (whichever is later) to be eligible for return.
Promotional Items: If your purchase included a free promotional item, all items must be returned together to receive a full refund.
For specific inquiries or to initiate a return, it’s recommended to contact the Samsung SmartCafe directly. You can reach them via email at admin@samsungsmartcafe.in or by phone at +91 6382305123. Additionally, you can connect with the nearest Samsung Service center for Service Purpose
Data Removal: Before returning any electronic device, ensure that all personal data is removed and the device is reset to factory settings
Return Shipping: Customers are generally responsible for return shipping costs unless the return is due to an error on Samsung’s part.
Refund Processing: Refunds are typically processed within 5-7 business days after the returned item is received and inspected